Terms & Conditions
Important
When you book your OTI holiday, an agreement is made between you, Omega Tours International
("OTI"), and the travel counsellors that act as agents to provide you with the best possible service. Please
carefully read the information on this page, as it sets out the conditions governing the provisions of each
and every holiday included in this brochure. Your purchase of any service or product through OTI
indicates that you understand, accept and agree to comply with the terms and conditions set forth on
this page
Tour Prices
Tour prices are quoted in Canadian dollars and are based on foreign exchange rates quoted in December
2009. OTI reserves the right to increase the cost of any service/holiday described in this brochure at any
time, without notice. If the price increase exceeds 7% the client is given the option of cancelling without
penalty. The current price will be confirmed at the time of reservation. Increases to the cost of services
will reflect adjustments to fluctuations in foreign exchange rates, travel or accommodation costs. Please
note that all prices for the tours described in this brochure include, if applicable, only direct flights
between destinations (ie, Heraklion to Rhodes. In the event that direct flights cannot be found for
specific destinations due to cancellations of routes, changes in schedules, or any other reason, the client
shall pay the additional costs in the change of routing. (ie. Heraklion to Athens to Rhodes). OTI is not
liable for changes in transportation schedules that may increase the cost of a service or length of a
holiday described and priced in this brochure. The pricing for packages that include Italy are subject to
fair & trade seasonalities that will increase the cost of the package. The final cost of packages that
include Italy will be provided upon final confirmation. Pricing is per person, based on double
occupancy. Single & Triple Occupancy pricing can be provided to you upon request
Tour Planning Costs
Included in each tour are charges for research fees, itinerary preparation, arrangement costing, currency
transfers, booking procedures, long distance telecommunications and the design, printing, distribution
and promotion of this brochure. Itemization of tour costs will not be rendered for packages or specific
FIT travel quotations and your payment of a deposit or all or any portion of the full purchase price
indicates your acceptance of, and liability for, these expenses
Not Included in Tour Prices:
The following charges and expenses are not included in the tour prices published in this
brochure and, where applicable, will be payable by you:
- International Flights
- Domestic flights not mentioned in your itinerary
- Airport Departure Taxes
- Tourist Visas (If applicable)
- Gratuities of any type
- Shore excursions on all cruise itineraries
- Port charges for cruises
- Personal items
- Insurance of any type
Travel Documents
Travel Documents, including air tickets, will normally be sent approximately two weeks prior to
departure, providing full payment has already been received. It is the sole responsibility of the client to
have all necessary paperwork (passports, visas, etc) required to enter the destination country. OTI
accepts no responsibility in any changes or cancellations that result in the client’s failure to produce the
necessary documentation for travel
Reservation and Payment Policy
A non refundable booking fee of CAD 250 per person is due 72 hours from confirmation to hold a
reservation and will be applied as part of your final payment that is due 45 days prior to departure. If the
balance is not received 45 days prior to departure, the land portion of your booking is canceled
automatically. Bookings made within 45 days of departure must be paid in full at the time of booking and
are subject to an additional CAD 75.00 per person non-refundable late booking fee. Payments may be
made by cash, cheque, Visa, Mastercard or American Express. By paying the booking fee or making full
payment (whichever is first) the client accepts and is bound to the terms and conditions set forth on this
page
Changes to Reservation
A CAD 50 administration charge per person will be applied per change of reservation that is made by
OTI at your request after deposit has been received. Changes to reservations within 45 days prior to
departure are subject to cancellation penalties set out below
Cancellations
The following amounts are non-refundable due to cancellation:
- Cancellation more than 45 days prior to departure: CAD 250
- Cancellation from 45 - 16 days prior to departure: 50% of total cost
- Cancellation 15 days or less prior to departure: 100% of total cost
- This cancellation policy is subject to the hotels and services mentioned in this brochure. For hotels
not mentioned in this brochure, the cancellation policy is subject to the policy of our Mediterranean hotel
& service partners and may vary from the timetable listed above
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Claims or refunds
OTI will not give refunds for any unused travel services, or unused portion of a tour, nor will OTI
exchange the price or value of unused travel for alternate arrangements. If you should have cause for
complaint during your holiday, please notify our local supplier or operator immediately. OTI provides the
local contact information on each voucher in your travel documents folder. Alternatively, the client is also
encouraged to contact our home offices in Athens, Cairo or Izmir during regular business hours. Our
partners will be able to help rectify any potential issues quicker and more efficiently than by contacting
your travel agent at home. If the matter cannot be rectified during your holiday, please put your
complaint in writing and forward it to your travel agent who must notify OTI within 21 days of the
completion of your holiday. Response time for complaints is up to 90 days from the receipt of the
complaint
Force Majeure
OTI shall not be liable for any claims, losses, damages, costs expenses, delays or loss of enjoyment of
any nature or kind whatsoever, to you or your traveling companions or group members resulting from
events beyond our or a supplier's control including but not limited to acts of God, strikes, lockouts or
other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, flight and ferry
cancellations or interruptions, weather conditions, floods, or acts or restraints imposed by government
authorities
Hotels
All hotels are subject to availability. Due to the limited capacity of many of the hotels OTI offers in its land
packages, OTI cannot guarantee that every hotel in our packages will be available at the time of your
booking. OTI reserves the right to select alternate hotels of an equivalent or superior nature to those
already described in this brochure's accommodation guides. OTI strongly recommends that all travellers
book well in advance of their planned departure date. The hotels in this brochure use OTI’s classification
system of Standard, Superior & Luxury. These classifications might not correspond with the official
classification of these hotels in their country’s tourism industry. You should be aware that there may be
different living standards and conditions with respect to the provision of utilities, services and
accommodations outside of North America. Hotels in the Mediterranean regularly place 2 single beds
together to create a double/queen size bed. Many hotels, in turn, do not offer king size beds. Similarly,
standards with respect to the provision of, and reliability of, utilities (ie. water and power), and the
quality of some services and accommodations may vary and may be less than what would be expected
in North American facilities. OTI shall not be responsible for any loss, damage, injury or inconvenience
resulting from different living standards
Transportation
It is strongly recommended that you contact the home office in Athens, Istanbul or Cairo upon arrival in
order to coordinate the confirmation of all flights and services. It is the responsibility of the traveler to
reconfirm and arrive at the airport or ferry terminal well in advance of the time of the flight or the ferry. It
is the responsibility of the traveler to contact either the airline or the home office in Athens, Cairo or
Istanbul immediately if they miss any flight or ferry. OTI is not responsible for any changes in the
itinerary if the client misses any flights or ferries and the client will assume any additional transportation
or accommodation costs needed to resume their holiday. It is strongly recommended that the client
contact the airline 72 hours prior to their return flight home in order to reconfirm the reservation. OTI
does not take responsibility for any flight or ferry omissions, substitutions or changes in scheduling by
the airlines or ferry companies that may result in cancellations or changes to travel times. On occasion
during the tourist season in the Aegean Sea, ferry sailings are cancelled due to high winds and rough
seas. These cancellations will cause the alteration of your holiday or include the purchase of additional
transportation by air to your next destination. All costs for additional transportation and altered
accommodation due to the cancellation of ferry routes due to weather are to be born by the traveler.
Due to the fact that ferry schedules are sometimes posted at the end of the month for the following
month’s sailings, certain ferry sailings and, subsequently, packages in this brochure might take longer to
confirm than expected. As a result, OTI will attempt to provide alternative transportation between
islands in the form of air travel or adjust the itinerary to fit the ferry schedule. These adjustments might
increase the cost of the package. The client will be informed in advance of any potential increases to the
cost of their package and the changes to their travel schedule. Ferry scheduling conflicts arise mostly
from April to mid-May and mid-September-October
Liability
OTI acts as an agent only in negotiating arrangements between you and the owners or contractors who
provide accommodation, cruises, transportation, sightseeing or other services included in a tour. OTI is
not responsible for, nor has control over, the quality of any such services, or for the providers’ failure to
deliver any such services, or for any quality of any injury, or loss or damage of personal property,
however caused. OTI reserves the right to cancel a tour or modify the travel service you have purchased
by substituting services, varying the itinerary or otherwise. In all cases you will receive a comparable or
superior product. In the event of a cancellation, OTI's liability will be limited to the purchase price of the
service only and OTI shall not be liable for any claims, demands, losses or damages of any nature that
arose by reason of the modification to, or cancellation of, the travel service. Furthermore, suppliers may
have the right to substitute other products or suppliers in their place with or without having given notice
to OTI in advance. OTI does not assume responsibility for any claims resulting from such substitutions
Travel Insurance
OTI strongly recommends that you obtain adequate insurance for such items as trip cancellation,
foreign medical assistance and care, and baggage loss or damage. OTI accepts no responsibility for
these items
Special Requests
Requests made by the travel agent on behalf of you for particular rooms, room locations, bed types, and
services other than those published in our brochure are not guaranteed by OTI. These may be subject to
additional charges, and are at the discretion of the hotelier or services contractor
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